At a Services Australia Agent you can:

-use our computer to access my.gov.au and other government programs and services and to search for jobs

-use the telephone to access our self service options or speak to us access free Wi-Fi 24/7 to connect to government services. No password required

-scan, fax and photocopy documents have your confirmation of identity documents certified lodge forms or pick up brochures

Agents can: • respond to general questions on payments and services • show you a quick and easy way to do your business using self service • help you complete forms and other paperwork, and • arrange referrals to specialist services.

Agents can’t: • make, review, assess or vary your payments, or • issue Electronic Banking Transfers (EBTs), concession or Medicare cards.

Agents aren’t Services Australia staff.